Delegation Essay -- essays research papers

Delegation Paper   Ã‚  Ã‚  Ã‚  Ã‚  According to Batman and Snell (2004), delegation is the assignment of authority and responsibility to a subordinate at a lower level requiring that the subordinate reports back to their manager the results, positive or negative. Within my professional career I have experienced several management styles. With regard to the subject matter of delegation, I have been lead by an experienced, effective, and efficient manager that utilized delegation and the functions of management while employed with Pitney Bowes Management Services (PBMS). The Customer Service Manager (CSM), Ebonie Kelley, Site Manager at McDermott, Will and Emory, was accountable for a team of 32. Of the 32 team members, six were apart of the management team. Her management team was a diverse mix of age, race, gender, and ethics. As the site manager, she is accountable for an enormous amount of responsibilities, but budget, site policies, and staff procedures were the bulk of these responsibilities. Organizing a management team was an ideal choice for operating a customer service based operation. She understood that maintaining the same level of efficiency without actually doing the bulk of the work was the goal she wanted to achieve. Her team consisted of two team leads (TL), one for the mail department and one for reprographics, and four lead site representatives (LSR), three for mail and one for reprographics. As the CSM, she delegated responsibilities, author...